Terms of Use
Last Updated: 08.07.2026
Welcome to CarlosKlay. These Terms of Use govern your access to and use of our website, products, and services. By visiting our website or making a purchase, you agree to comply with these terms.
Please read these terms carefully before using our website.
1. About CarlosKlay
CarlosKlay is an eCommerce platform dedicated to bringing authentic Sri Lankan fashion, crafts, accessories, and wellness products to customers worldwide.
We work with care to showcase unique products inspired by Sri Lankan creativity, culture, and craftsmanship.
2. Website Use
By using this website, you agree that:
- You will use the website only for lawful purposes.
- You will not attempt to damage, disrupt, or misuse the website.
- You will not copy, reproduce, distribute, or use website content without written permission from CarlosKlay.
- All information you provide during checkout or account registration is accurate and complete.
3. Product Information
We make every effort to display accurate product descriptions, images, colors, and details.
However:
- Product colors may vary slightly depending on your device screen settings.
- Handmade products may have slight variations in appearance, size, texture, or finish due to their unique nature.
- Availability and product details may change without prior notice.
These natural variations reflect the authenticity and craftsmanship of our products.
4. Orders and Payments
When you place an order through CarlosKlay:
- You agree to provide accurate billing and shipping information.
- We reserve the right to refuse or cancel orders in certain situations, including product availability issues, payment problems, or suspected fraudulent activity.
- Payment must be completed before orders are processed unless otherwise agreed.
Prices displayed on the website may change at any time without prior notice.
5. Shipping and Delivery
CarlosKlay ships products to customers worldwide.
Delivery times may vary depending on:
- Destination country
- Shipping method selected
- Customs processing
- Unforeseen delivery delays
Customers are responsible for providing accurate delivery information. CarlosKlay is not responsible for delays caused by incorrect addresses, customs procedures, or circumstances beyond our control.
6. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Brand name
- Product images
- Website design
- Text
- Graphics
belongs to CarlosKlay or its content providers and is protected by applicable intellectual property laws.
You may not use, reproduce, or distribute any content without prior written permission.
7. User Accounts
If you create an account with CarlosKlay, you are responsible for:
- Keeping your account information confidential.
- Maintaining the security of your password.
- All activities performed through your account.
Please notify us immediately if you suspect unauthorized access.
8. Third-Party Links
Our website may contain links to third-party websites or services.
CarlosKlay is not responsible for the content, privacy practices, or services provided by external websites.
9. Limitation of Liability
CarlosKlay aims to provide a reliable shopping experience. However, we are not responsible for:
- Indirect losses caused by website use.
- Delays caused by shipping providers, customs, or external circumstances.
- Product misuse or failure to follow product care instructions.
Our responsibility is limited to the value of the products purchased from CarlosKlay.
10. Privacy
Your privacy is important to us. Personal information collected through our website is handled according to our Privacy Policy.
By using our website, you agree to the collection and use of information as described in our Privacy Policy.
11. Changes to These Terms
CarlosKlay reserves the right to update or modify these Terms of Use at any time.
Any changes will be posted on this page with the updated date. Continued use of our website after changes means you accept the revised terms.
12. Contact Us
If you have any questions regarding these Terms of Use, please contact us:
Email: sales@carlosklay.com
Website: CarlosKlay.com
Thank you for choosing CarlosKlay and supporting Sri Lankan creativity around the world.