Delivery Policy

Last Updated: 08.07.2026

At CarlosKlay, we are proud to share authentic Sri Lankan fashion, crafts, accessories, and wellness products with customers around the world.

We carefully prepare every order to ensure your products reach you safely while preserving the quality and uniqueness of each item.

1. Order Processing Time

Orders are processed within [2–5 business days] after payment confirmation.

Processing times may vary depending on:

  • Product availability
  • Handmade or customized product requirements
  • Order volume during special occasions or promotions

You will receive an order confirmation once your purchase has been successfully placed.

2. International Shipping

CarlosKlay offers worldwide delivery through trusted shipping partners.

Delivery times depend on your destination country, shipping method, customs procedures, and local delivery services.

Estimated delivery times:

  • Standard International Shipping: [Insert estimated timeframe]
  • Express Shipping: [Insert estimated timeframe]

Please note that delivery times are estimates and are not guaranteed, as delays may occur due to customs inspections, weather conditions, holidays, or circumstances beyond our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped:

  • You will receive a shipping confirmation email.
  • Tracking details will be provided where available.
  • You can use the tracking number to monitor your shipment.

Please allow some time for tracking information to become active after dispatch.

4. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees imposed by your destination country.

  • These charges are the responsibility of the customer.
  • CarlosKlay has no control over customs delays or additional charges.
  • Customers are responsible for checking their country’s import regulations before placing an order.

5. Accurate Delivery Information

Customers are responsible for providing correct shipping information during checkout.

Please ensure your:

  • Name
  • Shipping address
  • Postal code
  • Contact details

are accurate.

CarlosKlay is not responsible for delays, lost packages, or additional shipping costs caused by incorrect delivery information provided by the customer.

6. Lost, Delayed, or Damaged Packages

While we carefully package every order, unexpected issues may occur during international transportation.

If your order:

  • Arrives damaged
  • Is missing
  • Has not arrived within the expected delivery period

please contact us at sales@carlosklay.com with your order number and details.

For damaged packages, please provide photographs of:

  • The product
  • The packaging
  • Any visible damage

We will review the issue and work with you to find a suitable solution.

7. Packaging

At CarlosKlay, we take care to package products securely while reflecting the beauty and uniqueness of Sri Lankan craftsmanship.

Some handmade products may require special packaging to protect their quality during international shipping.

8. Address Changes

If you need to update your delivery address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery details.

9. Contact Us

If you have any questions regarding delivery, please contact us:

Email: sales@carlosklay.com
Website: CarlosKlay.com

Thank you for choosing CarlosKlay and supporting Sri Lankan creativity around the world.