{"id":26,"date":"2026-07-08T19:27:56","date_gmt":"2026-07-08T13:57:56","guid":{"rendered":"https:\/\/carlosklay.com\/?page_id=26"},"modified":"2026-07-10T13:29:34","modified_gmt":"2026-07-10T07:59:34","slug":"delivery-policy","status":"publish","type":"page","link":"https:\/\/carlosklay.com\/?page_id=26","title":{"rendered":"Delivery Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Delivery Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>Last Updated:&nbsp;<\/strong>08.07.2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At CarlosKlay, we are proud to share authentic Sri Lankan fashion, crafts, accessories, and wellness products with customers around the world.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We carefully prepare every order to ensure your products reach you safely while preserving the quality and uniqueness of each item.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Order Processing Time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders are processed within <strong>[2\u20135 business days]<\/strong> after payment confirmation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Processing times may vary depending on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product availability<\/li>\n\n\n\n<li>Handmade or customized product requirements<\/li>\n\n\n\n<li>Order volume during special occasions or promotions<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You will receive an order confirmation once your purchase has been successfully placed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. International Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CarlosKlay offers worldwide delivery through trusted shipping partners.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery times depend on your destination country, shipping method, customs procedures, and local delivery services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estimated delivery times:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Standard International Shipping:<\/strong> [Insert estimated timeframe]<\/li>\n\n\n\n<li><strong>Express Shipping:<\/strong> [Insert estimated timeframe]<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that delivery times are estimates and are not guaranteed, as delays may occur due to customs inspections, weather conditions, holidays, or circumstances beyond our control.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Shipping Confirmation &amp; Tracking<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your order has been shipped:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You will receive a shipping confirmation email.<\/li>\n\n\n\n<li>Tracking details will be provided where available.<\/li>\n\n\n\n<li>You can use the tracking number to monitor your shipment.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please allow some time for tracking information to become active after dispatch.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Customs, Duties &amp; Taxes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">International orders may be subject to customs duties, import taxes, or fees imposed by your destination country.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>These charges are the responsibility of the customer.<\/li>\n\n\n\n<li>CarlosKlay has no control over customs delays or additional charges.<\/li>\n\n\n\n<li>Customers are responsible for checking their country&#8217;s import regulations before placing an order.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Accurate Delivery Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for providing correct shipping information during checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please ensure your:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name<\/li>\n\n\n\n<li>Shipping address<\/li>\n\n\n\n<li>Postal code<\/li>\n\n\n\n<li>Contact details<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">are accurate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CarlosKlay is not responsible for delays, lost packages, or additional shipping costs caused by incorrect delivery information provided by the customer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Lost, Delayed, or Damaged Packages<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While we carefully package every order, unexpected issues may occur during international transportation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your order:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Arrives damaged<\/li>\n\n\n\n<li>Is missing<\/li>\n\n\n\n<li>Has not arrived within the expected delivery period<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">please contact us at <strong>sales@carlosklay.com <\/strong>with your order number and details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For damaged packages, please provide photographs of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product<\/li>\n\n\n\n<li>The packaging<\/li>\n\n\n\n<li>Any visible damage<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will review the issue and work with you to find a suitable solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Packaging<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At CarlosKlay, we take care to package products securely while reflecting the beauty and uniqueness of Sri Lankan craftsmanship.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some handmade products may require special packaging to protect their quality during international shipping.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Address Changes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to update your delivery address, please contact us as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has been shipped, we may not be able to change the delivery details.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions regarding delivery, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong>&nbsp;sales@carlosklay.com<br><strong>Website:<\/strong> CarlosKlay.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for choosing CarlosKlay and supporting Sri Lankan creativity around the world.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Delivery Policy Last Updated:&nbsp;08.07.2026 At CarlosKlay, we are proud to share authentic Sri Lankan fashion, crafts, accessories, and wellness products<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Delivery Policy - 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